Becoming a Digital Services Provider: Telco Adjacent Sectors & New Revenues

Broadly, this research explores the transformation of traditional telcos into Digital Service Providers (DSPs) by leveraging the XaaS economy and expanding into telco-adjacent sectors. It highlights the key pillars of DSP strategy, including digital sales, lifestyle enablement, customer service, and partnerships, emphasizing the need for diversification to meet evolving consumer demands. It examines strategies for revenue diversification through adjacent sectors like digital advertising, gaming plans, mobile identity services, insurance, healthcare, and EdTech.\n\nThe Research Deliverables include 34+ case studies from leading telcos globally, illustrating successful digital transformations, super app strategies, app-based loyalty programs, and strategic acquisitions to build digital ecosystems and enhance customer experiences.